Success Stories
& Case Studies

Focused on delivering the best solutions
See what people say about working with us.

We help our clients realize their most important goals. With years of experience and unmatched credentials, Ethridge & Associates is uniquely equipped to make a significant and lasting impact on clients’ lives.

We know our clients’ needs are always changing, so continually seek new and improved ways to serve them.

  • Marius Penczner, President, Penczner Media (Washington, D.C. Metro Area)

     “Steve is a consummate professional with an unwavering commitment to detail and accuracy. One of the best researchers and strategic communications consultants in the business.”  

  • Gary Meredith, Sr VP of Marketing & Development, American Target Advertising Inc (Washington D.C. Metro Area)

     “Successful marketing strategies start with great research. That’s why Steve Ethridge is one of my favorite secret weapons. Steve often makes research the most exciting phase of a campaign. He thinks with both sides of his brain, a potent blend of logic and emotion. He is the master of revealing what’s in the hearts and minds of a target market — not only their top-of-mind concerns, but the exact words and phrases that will stir them to action. The insights, understanding and breakthroughs he generates have made a huge difference in many successful campaigns. I’ve worked with Steve for over ten years, and he has never disappointed. He is truly a dedicated professional who will expend whatever time and effort are needed to ensure we really know what we’re after, and get results that are actionable. In addition, he’s great with our clients. His presentation skills, ability to explain results in non-technical language and to answer questions make him invaluable in getting clients to buy into good marketing solutions. Steve is a great credibility booster for an agency–the kind of top-notch strategic partners who can make you look smarter than you really are. But the best part of working with Steve isn’t just the results — it’s the person. His professional ethics are matched by his personal. Steve Ethridge is one of the finest human beings I have ever met.” 

  • Duane Birch, Birch Consulting (Tupelo, MS)

    “From my thirty-five years of marketing jobs ranging from Procter and Gamble to Nabisco, and as a senior consultant to international, parent company beverage firms, I’ve been responsible for at least $5-million of marketing research. Ethridge is tops. When I brought Steven into a key project in Mississippi, he worked sensitively with me and the client at every stage. He consistently demonstrated skills and talents one typically sees only in the largest corporations. His big mind, technical skills as an up-to-date analytic researcher and his refined ability to turn numbers into persuasive strategic ideas is unmatched, certainly, in this part of the country. Steven is an exceptional researcher. He’s also a man of high work ethic and lofty personal values towards his family, his community, and clearly also towards his clients.” 

  • Jim Holthouser, Senior Vice President of Brand Management, Embassy Suites Hotels (Greater Memphis, TN Area)

     “Your experience ranges from the highly strategic to the tactical, from the most complex positioning studies to routine advertising communication effectiveness testing, and virtually everything else in between. I know of no other research consulting firm with the breadth of experience of Ethridge & Associates . . . Your organization is truly leading edge . . . Your experience . . . in a variety of other industries translates into a seasoned ability to apply marketing information to the development of effective marketing strategies and tactics.” 

  • Dr. John Bakke Director of Communication — Sundquist for Governor Campaign Chairman; Chairman (Retired), Dept. of Communication, The University of Memphis

     “Of all the researchers I’ve worked with, inside and outside the academic world, Steve Ethridge is the best research methodologist I know. He not only knows how to conduct the research, but he also has the experience to know how to apply it effectively.” 

  • Charlie Tombras, President, The Tombras Group (Knoxville, TN)

     “You’ll be happy to know that our repositioning campaign for the Gatlinburg Department of Tourism, based on the research project you implemented for us, is producing exceptional results. With basically the same expenditure in media dollars for the spring/summer campaign this year as [last], inquiries for May were up 56%, inquiries for June were up 42% and inquiries for July were up 70%. . . . I look forward to working with you on future projects.” 

  • Jack Chamblin, President, Chamblin & Associates (Greater Memphis, TN Area)

    “It’s refreshing to see somebody who comes in and outlines a structure to solve a marketing problem the way Steve Ethridge does.” 

  • Stephen Clouse, President, Stephen Clouse & Associates, Inc. (Washington, D.C. Metro Area)

    “I am very pleased to write this letter of recommendation for Steve Ethridge. I have worked with him for over 11 years, and he stands out among researchers. He has developed and suggested key messaging and visual symbols that have enabled our clients markedly improve their revenue. I enthusiastically recommend him for any research work.

  • David Bufkin, Founding Partner at ClearWord Communications Group

    “Steve conducted a series of national focus groups designed to give my client, the advertising agency representing the National Guard recruiting efforts, a better insight into their target audience. Steve organized the groups, wrote the questions based on our needs, recruited participants, picked the most representative sites, personally moderated each session and wrote an extensive analysis of the group findings. This analysis had a profound influence on National Guard direct marketing materials aimed at recruiting young adults across the country. Excellent work across the board.”

  • Dr. Charles Kenny, Ph.D., President, The Right Brain People (Greater Memphis, TN Area)

    “Steve Ethridge has been working with us going back to about 1980 and is the most experienced consultant in the country in working with Right Brain Findings to leverage the results in the design and development of quantitative work and strategic recommendations that follow.”

  • Andy Windham, Chief Operating Officer, Walker + Associates, Inc. (Greater Memphis, TN Area)

    “Actionable research can be a very powerful tool for creative marketers willing to use it. Steve brings a wealth of knowledge and experience to each project. His expertise gives us, the agency, greater ability to strategically develop creative concepts that will resonate with the target audience and drive results for our client. Steve has been a valuable partner to Walker + Associates for many years…and will continue to be.”

  • John Ryder, Attorney at Harris Shelton Hanover Walsh, Past National Committeeman at the Tennessee Republican Party (Greater Memphis, TN Area)

     “Steve is simply the best pollster in the Mid-South. He is reliable and accurate.” 

  • Bill Constangy, Deputy Campaign Manager, Finance Director at Sue Myrick for Congress (Charlotte, NC Area)

    “Steven has done political work for us for years and we wouldn’t ever consider using anyone else. He has always done work of the highest quality and has been easy to work with.”

  • Robert Pipkin, Senior Public Affairs and Corporate Branding Executive, WestRogers LLC, (Greater Memphis, TN Area)

    “I have worked with Steve on corporate and political accounts. His business research always provides actionable insights that lead to increased market share. His political survey work is always spot on, even for low profile races such as school board.”

  • Jim Edwards , Senior Advisor at Majority Project 2010; Government Relations and Public Policy Expert at MITA Group.

    “Steve is an outstanding pollster and advisor. We’ve worked together on several political campaigns and Steve’s polling ability has been among the most reliable — in an art/science that can be tricky, with constantly changing dynamics surrounding everything. I’ve known Steve for over a decade and believe he is a capable, ethical person.”

  • Jennifer Balink, Senior Director, Donor Relations, Lifeblood (Greater Memphis, TN Area)

    ”In fall of 2007 Lifeblood (the Memphis area’s community blood center) engaged Ethridge & Associates to conduct quantitative community research to identify target audience segments and recommend effective messaging. We were looking for both strategic direction and specific tactical recommendations based on an analysis of existing and prospective donors in our service area. . . . In this project we worked directly with Steve Ethridge . . . to identify research goals and objectives, define the audience segments, develop a questionnaire and then report the results to a volunteer committee that included board members and community stakeholders. . . . Lifeblood was able to identify audience segments and to match messaging specifically to these segments. The resulting advertising and marketing programs have tested very well in subsequent focus groups, and the media buyer has been able to identify specific outlets and timing to reach the audiences defined by the research. . . . I wholeheartedly recommend Ethridge & Associates. . . . They care deeply about their work and are committed to excellence. They are adept at applying their experience to the unique aspects of the project at hand, whereas, at least in my experience, other research firms might take a more boilerplate approach. In addition, Ethridge proved exceptional in explaining the research outcomes to a committee that was comprised of individuals with varying degrees of sophistication in marketing research, advertising and community outreach. The end result has been cohesive support for our marketing program, effective advertising promotions for our donor base, and improved budget allocation.”

Companies that trust us
Trusted by smart, savvy brands

Helping companies reach their marketing potential is what we do. Their success is ours. Here are some of the esteemed businesses we've helped find success.

Case Studies
Most of Ethridge & Associates, L.L.C.’s business comes through repeat business and referrals, because we produce unprecedented results for our clients.  

Having spent much of his career in fast-paced, results-oriented businesses and political campaigns, where performance is measured by growth and winning over competition, Steven Ethridge knows how to help you achieve results. The following are representative selected case studies of how we have helped our clients achieve significant results.

Below is a sampling of the work we’ve done over our 30 year plus history. These are broken out into easier to navigate subsections that will identify just a few of the many different kinds of companies and industries in which we have had not only success, but ongoing successes in a variety of different operations throughout both overall industry and various challenges within specific industries.